Accountabilities

• Contribute to the definition of product strategy, vision, and roadmap in alignment with business goals.
• Own and manage the team backlog; prioritize features and user stories based on value, risk, and effort.
• Translate product features into clear and detailed user stories with defined acceptance criteria and test cases.
• Ensure cross-team dependencies are managed effectively and reflected in iteration planning.
• Accept user stories and features once they meet the Definition of Done (DoD), acceptance criteria, and quality standards.
• Champion customer and business needs in all discussions with development teams.
• Facilitate sprint reviews and demos with stakeholders, capturing feedback for continuous improvement.
• Lead retrospectives and contribute to increasing team efficiency and delivery velocity.
• Maintain system training materials and conduct training sessions during new feature rollouts and refresh cycles.
• Collaborate with architects and engineers to ensure technical enablers are sequenced and integrated into delivery plans.
• Monitor product performance post-release and support enhancements based on user feedback and insights.

Education & Experience

• Bachelor’s degree in software engineering, Information Systems, Engineering, or a related discipline (required).
• 7 years + of experience in digital product development, agile delivery, or technology environments.
• Certified Scrum Product Owner (CSPO), SAFe Product Owner, or equivalent (preferred).
• Hands-on experience with agile frameworks including Scrum, SAFe, or Lean Portfolio Management.
• Demonstrated success in translating customer and business needs into valuable digital solutions.
• Proficient in backlog grooming, user story writing, and managing feature prioritisation.
• Strong understanding of CX/UX principles and ability to incorporate customer feedback into product improvements.
• Familiarity with tools such as Jira, Confluence, or other agile product management platforms.
• Airline, travel, e-commerce, or digital services experience is a plus.